Posted December 15, 2009
in News, PFP Track
Technology is constantly evolving, and nowhere is this more true than on the web. When PFP Track was first launched in 2006, it represented a leap forward for club management software systems: it was a web application in an industry that was still primarily reliant on desktop applications.
You could access it in a browser, and that, along with the many features we built into it, made it cutting edge.
A lot has changed since 2006. Many other software development companies have made the move to the Internet, although many club owners are still using desktop applications to run their clubs.
The state of fitness club management software has moved forward, and so has the state of web development in general - very much so.
New software development tools have eased the development of complex web applications. New technologies in the browser and faster computers have extended the limits of what is possible online.
We've also heard from an increasing number of club owners that they want simple, easy-to-use software that can handle replace the software they are using alongside PFP Track in their clubs to improve their personal training business.
PFP Track has always been focused on managing personal training departments according to the principles of the Pro Fitness Program, but there's room for growth into other areas of the club, including managing memberships.
We're paying close attention to trends on the web. We're also listening to you. We know many of you are frustrated by the clunky desktop applications you're using right now. We know you want to avoid having to enter data in twice, or more than twice, in various systems.
We know you want great software and we know we can provide it.
That's why we've set out to take PFP Track to the next level. We've commenced building the next version of PFP Track on an entirely new platform. We're rewriting the software from the ground up, we're expanding it, and we're making it a lot better.
But to make this happen, we need your help. We need your suggestions and comments. (You can leave them here if you wish, to get started, or contact us.)
We will also be commencing a beta program that will allow selected clubs to try out the software in advance to provide feedback. Preference will be given to clubs who commit to spending time with the new software in order to test it and provide substantial feedback. Let us know if you're interested by contacting us.
The tentative launch date for PFP Track 2 is at the end of March, 2010. We'll keep you posted on progress in the weeks ahead.
Posted December 02, 2009
in News, Blog
Every month our organization emails out a monthly newsletter to our PFP clients. And every month we receive the same inquiries about why the same Fitness Consultants (FCs) continue to produce consistent personal training sales results and why others continue to fall short of the mark. It's not unusual for our top FCs to convert 30% or more of all new fitness club members to a package of one on one personal training of no less than 12 session and in many cases anywhere from 36 sessions right up to 144 sessions. In fact last month Denise Reid at the Athletic Club in Guelph Ontario wrote $55,000 in personal training sales out of her little Fitness Consultation Office combining two 144 session packs, three 72 packs and an amazing 208 session renewal program along with her other sales. Time and time again our top FCs write more personal training business than entire fitness departments because they take their position and career seriously and they focus on selling truths.
Our FCs make no apologies for the fact that they love to sell what they're most passionate about and what they most believe in. They're all about selling truths and making the best possible diagnosis and prescription for their clients. They understand that clubs that only sell memberships and do not disclose the total picture of what it takes to get real results for life are doing a tremendous disservice to their communities and to the fitness industry as a whole. Pro Fitness Program FCs simply sell the truth that results come out of a combination of motivation, intensity, education and technique, safety, flexibility and mobility and fundamental nutrition and that a coach will provide guidance, support and an overall plan that will be executed over a specific period of time to ensure the most effective and efficient path to real lasting results.
If you ask me it's imperative that the number one focus of our FCs is completing as many quality Fitness Consultaions as possible in the course of the month. It is also a must that whoever fills this role is fully committed to the postion on a full time basis and derives the majority, if not all of their income from this role. In many of larger facilities our full time FCs complete over 100 consultations per month. In smaller markets and smaller clubs that number should never fall below 2 consultations daly or no less than 50 per month. That always involves going beyond waiting for members to walk through door and buy a membership. It requires a marketing plan and strategy that targets existing and former club members, corporations, local businesses, trade shows and simply the desire to go out into the community and educate people on the misconceptions of diet and weight loss and what it really takes to develop a healthy lifestyle.
Our PFP Business Consultants are qualified and full trained to work with your FCs and Trainers in developing a marketing strategy to increase traffic to your personal training departments. We have been extremely successful recently in using Craig's List to recruit qualified individuals who are eager to start a career in the fitness industry. Our 4 - part, industry specific interview process guarantees that we uncover the right fit for the position from the start. We follow that up with our training manuals, DVDs, phone and email support along with conference calls with other experienced FCs in the PFP family of clubs. If you are truly a club that wants to have a large impact on your community's health and wellness and at the same time are in business to be profitable and grow your personal training business, allow us the opportunity to directly work with your FCs to set goals and marketing strategies thereby ensuring the best possible member experience as well as full time rewarding careers for your fitness team. At the same time please allow us to take a page out of the Jack Welch shool of business and either transition those who are not performing to another area of your club or towards another career choice that better suits their skill set. We owe it to our organizations and to them to constantly give feedback and make sure they're in a position or occupation that best expresses their passions and skill set - let's not deny anyone that.
Jeff Russo - The Motivational Guru
Posted November 23, 2009
in News, Blog
Over the past decade, I have had the opportunity to work with (and within) countless different fitness organizations. Add to this the extensive exposure which I have had to prospective PFP clients, companies for whom I have conducted sales and motivational seminars, as well as all of the individuals and groups which I have spent time with at conferences, training seminars and fitness and sporting events. During all of this time I have had the cumulative pleasure of getting to know a great many fitness organizations and their cultures.
But what do I mean by Personal Training Business Culture?
Every workplace in the world, regardless of industry or intent, is a completely unique sum of all of its moving parts. It is impacted in infinite ways by its locale, community, managers, ownership, products, clients, level of success, attitude towards growth, sales approach, so on and so forth. In fact, if you were to interview different individuals who comprise your organization, and ask them what motivates them to be a part of the team, you would certainly get a variety of answers.
Perhaps some are building a career in an industry that they love, others will be there simply in exchange for a paycheck, and others are only there until something better comes along.
Your corporate culture is a sum value of all of these interconnected attitudes, personalities and contributions. Each of the individuals in your team, from your most junior part time receptionist to your most senior Personal Trainer, have the ability to impact your club business culture and therefore your bottom line profitiblity.
Over time, the culture of your organization will change and evolve as a result of maturity, growth, key personnel changes and management initiatives. In order to evaluate Personal Training Business Culture within an organization, I ask two simple questions.
Firstly, do you have a monthly revenue or sales target for your organization or department? It is rare that I see anyone who doesn’t have some type of a monthly goal. However, the answer to the follow up question really separates the wheat from the proverbial chaff.
What are you doing to ensure that you reach that target number?
Wow. The seconds that follow that question reveal more about an organization, it’s key players and its potential for growth than anything else I can imagine. In fact, more often than you can imagine I hear things like:
“We’re hoping that the current marketing piece really makes an impact.”
“I hired a new Trainer who says he really drove numbers at his last club.”
“We’re hoping that the economy has finally turned a corner!”
More often than I wish to admit, I have even heard:
“I’m crossing my fingers that we have a big month.”
You may be asking yourself what these two questions have to do with club culture or PT Business Culture. In short, these two questions reveal nearly everything about the effectiveness of your management strucuture, the motivation of your sales and service providers, as well the general motivation of your team to be successful.
At the end of the day, it has everything to do with expectations of success and motivation. Does your team want to be mediocre? Does your team expect to fall short of targets? Are they motivated to be the best?
These are the questions that you need to ask yourself. If you don’t have individuals that are doing everything possible, every month, to exceed goals and expectations, then you stand very little chance of growth and success, and therefore you do not have a strong Personal Training Business Culture.
I don't know how many times I have heard senior club managers jump to the defense of underperforming team members who are completely negative in their approach to their jobs, claiming that they are "really a great Trainer"!
Why are you in Business?
A very savvy Club Owner and Business Consultant once stated to me, early in my career, that I would be surprised by how many people out there are not in business to make money. It seemed like a ridiculous idea, but my experience has proven his theory to be correct time and time again. I repeatedly find myself exposed to operators who seem to be in business to a) indulge their own ego’s b) cater to staff ego’s or c) just keep the doors open. None of these motivations can possibly lead to a successful Personal Training Business Culture.
If operating a fitness facility were a game, then net income would be on the scoreboard. Are you winning?
With no further ado, I would ask each of you, regardless of whether you own a chain of clubs, or if you are an Entry level Personal Trainer, to ask yourself:
What are you doing to ensure that your company exceeds expectations this month?
If there is no answer to that question, than I think that you need to take a long look at your company’s Personal Training Business Culture. Do you have the desire, need, approach, personnel, management etc. to win? If not then perhaps to is time to make some changes.
Sean Walpole CPT, MTS
Posted October 13, 2009
in News, Blog
On Saturday December 5th from 9am -5pm The River Valley Club in Hanover New Hamphsire will be host to the Movemement Training Specialist Conference.
There will be 4 guest speakers and you will be eligible for continuing education credits. Topics will include Functional Flexibility and Warm Ups, 3 Dimensional Training, Zero Resource Exercise Training and Utilizing Effective Nutrition Plans for Weight Loss and Performance Living.
If you are a club owner who is interested in improving your personal training business, a certified trainer or Fitness Consultant or a current MTS Certified Trainer, this is the ideal setting to network and bring some new and exciting tools to your clubs and clients.
For a complete list of topics and presenters and to receive your regisration form either email your PFP Fitness Business Consultant or go directly to www.mtspecialist.com. Canadian clients have a great opportunity with the strength of the Canadian dollar to get a first hand experience of the personal training culture and system that exists at RVC.
Posted August 26, 2009
in News, Blog
We all know that in business there is no such thing as a short cut and your Personal Training business is no different. Since 1998, I've worked with over 60 independent health clubs to help grow their personal training sales and departments. I have also worked as a Personal Trainer, Fitness Consultant and Fitness Director in large club chains as well as in independent facilities.
There is a large movement today that believes that the future of the Personal Training business rests in the hands of group and semi private training. When you dig a little further you uncover that the philosophy and the push behind this approach comes from Personal Trainers more so than club owners. Trainers are trying to convince owners that they can make more money this way because it's cheaper for the client and they'll be able to produce more sales and get more members serviced. What they often fail to mention is that it's easier for them to make more money with less work by packing more clients into a session. They also don't take into account the long term affect that this has on the growth of a Personal Training department. If you just stop for a moment and consider the long term impact on renewal sales as well as the ability to increase prices for sessions you get a very different perspective and picture.
If you've had the opportunity to read Ken Blanchard's book Raving Fans, you'd realize that creating any successful business starts with creating the best possible service and experience for the client. What would the ideal Personal Training experience look like and how do I go about delivering no more than 100% of that service and expectation, predictably each and every time. The clue is in the words themselves - Personal Training. If you want to deliver the best coaching service and experience, it has to be personal. How can you effectively assess a person's lifestyle, nutrition, stress and emotional issues in a group setting? If you're going to be successful long term, and charge the maximum amount of money for your knowledge and education, you have to take a coaching perspective on personal training. Each person has specific issues and tendencies and they need to be addressed in a private, one on one setting to be truly effective.
If it's just about maximizing sales in the short term and packing as many people into a second rate service out of the gates, you will surely jeopardize your Personal Training business down the line. We just went through a recession and we saw the effect on new membership sales. Without this new business coming through the door, many Personal Training departments were ravaged. That's because they didn't establish enough one on one, solid relationships with clients who see their Trainers as life coaches that they can't do without. In 2009, one third of our PFP clients had their best year ever in Personal Training sales. You can contact me directly to get their names and phone numbers. We're moving into a culture where everything is becoming an "in and out" service. I never feel valued when I go to visit my chiropractor and he's running from room to room pushing me through the assembly line. The same holds true when I visit my physician who is bouncing from office to office pushing out prescription sheets without having adequate time to discuss what's going on in my life and what might be really causing the problem.
We are one of the last beacons for true, one on one service that gives 45 - 55 minutes of quality attention and service. How do your Trainers propose to effectively raise their rates on half hour or group sessions with these kinds of experiences? In many cases, clients show up 5 - 10 minutes late and by the time you factor in drinks, rest and getting changed you're down to a less than adequate workout period. Let me ask you if your exercise routine consists of 15 minute workouts with a group a few times a week? Many of our senior and Master Trainers in our PFP clubs are charging between $75 - $100 per session for one on one and get little to no resistance when they go to their clients and up the fees. When it comes to group training the only way to make more money is to jam more people into the class which then makes for an even poorer training experience and a lower retention rate.
Group Training is simply an easy way out, a band-aid for the absence of professional sales people in your Personal Training departments. It's your Trainer's way of saying I'm not comfortable with sales so I need to charge less money. They are one of the only professionals that I know that spend years in a college kinesiology program, and then more years and a small fortune on certifications, and then simply give their knowledge away for next to nothing. Try asking a lawyer to give you free demo or orientation or maybe a nice group rate on legal counseling. This I can guarantee. If you ever dreamed of selling $400,000 per month in Personal Training in one location, on a consistent basis, like the club that I was an owner at in Toronto, you will never get there by building your Personal Training business on groups and semi privates. Most of our current clubs that do between $100,000 and $200,000 per month produce 90% of their sales numbers from one on one training and 10% from groups. The Pro Fitness Program is not designed to be all things to all people. It is designed to make a club the maximum amount of money in their Personal Training department. It just so happens that the focus and process also offers the best possible service and retention. It's funny how the two must go hand in hand together. If you're truly in business to make money, then to date, this is the only proven system to produce maximum sales results on a consistent basis. When it's proven to me, in any demographic or market and regardless of club size, that groups and semi privates can produce similar success, only then will we start to consider a paradigm shift.
In the end, group training should simply be a vehicle to get people into one on one training. I did 2 years of dance classes with my wife at Arthur Murray. I only had to spend 2 sessions in a group to realize that I needed some personal instruction. We invested 2 years of our money and time working with our instructors so that we could feel comfortable going back into a social group environment. But what kept me coming back for more was the great relationship we developed with our instructor from Venezuela who is a friend to this day. If you head down the path of groups and semi privates it will be extremely difficult to switch back to one on one. You will create a culture where members are conditioned to pay a lower fee for your Trainer's knowledge and service. It will be difficult for you to justify why a real training session involves stretching your client out, going over their food and training log book and making adjustments to the workouts based on previous recorded sessions and how they're feeling that day. Your entire system must prioritize one on one as the best possible solution and experience. Only as a last resort, when all objections have been professionally uncovered and addressed, should you ever offer a group or semi private session. That means that if you're a Pro Fitness Program client 30% - 40% of all new members will purchase a one on one Personal Training package between 12 - 144 sessions and renewal rates will average between 60% - 80%. Never allow your members to confuse Personal Training with group or semi private instruction. It's your obligation and duty to educate your members and community as to what is the best possible service and education to get them real results for life.
By Jeff Russo in collaboration with Vince DelMonte
Posted August 05, 2009
in Blog, News
What's on your "To-Do" List Today?
8 Things to Add which will Maximize You Effectiveness
By Sean Walpole CPT, MTS
The Edge Fitness Business Consulting.com
As a Business Consultant, I have had the distinct pleasure of working with some of the most gifted Fitness Directors, Club Managers and Owner/Operators in the industry today. In fact, I too was a Club Manager not so long ago, working with John Johnson and Jeff Russo implementing the Pro Fitness Program at a 30k square foot facility in Toronto Canada.